Shipping policy

Orders are shipped via our trusted courier companies — DHL, FedEx, and UPS — directly to the specified address within Poland and the United Kingdom.

Order cutoff time
From Monday to Friday by 11:00 AM (GMT+1, Warsaw). Orders placed after this time will be processed the next business day.

Order preparation time
Picking and preparing for shipment usually takes 1–2 business days (Monday–Friday).

Shipping time
The estimated delivery time by courier is 3–7 business days (Monday–Friday).

Total delivery time
The total time from placing the order to delivery averages 4–9 business days.

Delivery costs
All orders within Poland and the United Kingdom are shipped free of charge.
Each shipment has a tracking number, allowing you to check the delivery status.

Non-delivery
If the package does not arrive within the expected time, please contact us at info@ionotix.com — our team will handle the issue.

Address change
If you need to change the delivery address after placing the order, please urgently contact info@ionotix.com. We will do our best to make the changes, but once the package has been dispatched, it may not be possible to implement them.

Company information
Website name: Ionotix
Address: Blaszana 2, 03-703 Warsaw, Poland
Email: info@ionotix.com
Phone: +48 781179821

Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM
(All times in Warsaw time GMT+1)
Response time: up to 24 business hours